Warranty

Warranty Terms – Lusiano

Lusiano offers a comprehensive warranty of up to 10 years on all sofa products, covering structural manufacturing defects from the date of invoice. Additionally, Lusiano guarantees that our sofas and bedframes are free from defects in materials and workmanship for the first year, with all associated costs fully covered by us during this period.

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Warranty Coverage:

• 10 Years Warranty – Wood frame, wood infestation (maggots), broken legs or fracture.

• 5 Years Warranty – Any defect on cushion foam, ripped seams, foam collapse or deformation​

• 3 Years Warranty – Mechanisms including Headrest, Armrest, Backrest

Structural Warranty Details:

1. Wood Frame
   Lusiano warrants that the wooden frame of all sofas, bedframes, and armchairs is free from defects in materials and workmanship for 10 years from the invoice date. This includes wood maggot infestation and structural failure, provided the product is used under normal household conditions.

2. Legs
   The legs of our sofas and bedframes are covered for 10 years against breakage due to material or manufacturing defects.

3. Seams
   All seams are warrantied for 5 years. This includes coverage for rips or separations due to faulty stitching or materials.

4. Foam
   Lusiano guarantees the foam will retain its shape and firmness for 5 years. Foam that sinks or collapses more than 2 inches due to manufacturing defects will be replaced.

5. Mechanisms
   All functional mechanisms (headrest, armrest, backrest) are covered for 3 years for defects in material or workmanship.

6. Abnormal Noise
   Products are warrantied against abnormal noise caused by defective parts during normal usage for 10 years.

What is Not Covered:

1. Transportation costs to or from our service facility (charged based on current market rates).

2. Damage from misuse, abuse, negligence, or accidents.

3. Normal wear and tear, or damage due to direct sunlight, extreme temperatures, or harsh environments.

4. Damage due to improper cleaning methods or use of unsuitable cleaning agents.

5. Damage caused by corrosive substances (e.g. acids, solvents, inks, human or animal fluids).

6. Claims without proof of purchase.

7. Repairs or modifications performed by unauthorized service personnel.

Exclusions – Genuine Leather Upholstery:

1. Cracking or Peeling
   Any cracking or peeling in frequently untouched areas (e.g. the underside or back of the sofa) caused by natural aging or environmental exposure is not considered a defect.

2. Discoloration
   Fading or color variation due to use of harsh chemicals or prolonged exposure to light/heat is not covered.

3. Stains
   Permanent stains caused by dyes, chemicals, or other substances that cannot be removed are not covered. Warranty claims for stains are subject to Lusiano’s evaluation.

4. Pet Damage
   Scratches, bites, tears, or any damage caused by pets (e.g. claws or chewing) are not considered normal use and are excluded from this warranty.

Lusiano reserves the right to revise or update these warranty terms without prior notice.

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